- Build and setup processes for buyer success utilizing trade greatest practises for SaaS
- You’re the face of our workforce as you’ll be constructing nice buyer relationships, and managing incoming calls and buyer inquiries over e mail and on the spot messaging,
- You’ll take pleasure in working with our prospects to empathise and resolve technical, billing or common assist queries with a smile,
- You’ll proactively interact newly onboarded prospects by making certain that they’re making probably the most out of our options,
- You are capable of discover traits amongst buyer points and talk these to the Engineering & Product workforce,
- You can assist us brainstorm and downside-clear up methods we will enhance our buyer expertise and implement these initiatives.
- Taking possession of accounts and managing their onboarding, success, retention, and renewal processes
- Consult repeatedly with purchasers to totally perceive their wants and actively clear up ache factors.
- Respond shortly to buyer-submitted questions and requests
- Maintain portfolio and monitoring analytics, studies and KPIs
- Solicit references, referrals, and testimonials from prospects
- Collaborate with product, advertising and marketing, and gross sales groups to speak buyer must design ideally suited providing/options
- Manage the client renewal course of and determine upsell alternatives Qualifications
You love multi-tasking. You love figuring out that every day is totally different and also you by no means know precisely what’s going to occur. You are excited to seek out out what the subsequent massive factor is within the gross sales scene. You love being in quick-paced environments the place you might be consistently studying. And you’re keen on serving to individuals.
Previous expertise in buyer success is an enormous bonus (even higher if in a SaaS startup)
A confirmed observe file of efficiently constructing rapport and relationships with all ranges
Excellent author and communicator
Internet savvy with a powerful curiosity in startups
At least a yr of expertise in gross sales or buyer success in a software program firm
Strong information of on-line software program (SaaS) services, broadly outlined
Account administration, challenge administration and downside-fixing abilities
Passion for constructing relationships with individuals
High degree of group and an important consideration to element
Strong presentation abilities by way of cellphone, on-line and in particular person
Ability to study new ideas shortly
Data pushed with appreciation of group and course of
Experience with Inside gross sales + account administration is a plus!
This is a distant place which requires about 2 to four hours a day. You are anticipated to work by taking full possession.
Mandatory info to be despatched throughout software
Expected Hourly charge (Take into consideration this can be a lengthy-time period place)
Number of hours accessible per week
Timezone and schedule of availability (instance 10 am est to 2 pm est)
How quickly are you able to get began
List of software program with which you have got expertise working with
Any extra abilities which we must always learn about