- Build and setup processes for buyer success utilizing trade finest practises for SaaS
- You’re the face of our staff as you’ll be constructing nice buyer relationships, and managing incoming calls and buyer inquiries over e-mail and instantaneous messaging,
- You’ll take pleasure in working with our prospects to empathise and resolve technical, billing or normal assist queries with a smile,
- You’ll proactively have interaction newly onboarded prospects by guaranteeing that they’re making probably the most out of our options,
- You are in a position to discover developments amongst buyer points and talk these to the Engineering & Product staff,
- You will help us brainstorm and drawback-resolve methods we will enhance our buyer expertise and implement these initiatives.
- Taking possession of accounts and managing their onboarding, success, retention, and renewal processes
- Consult usually with purchasers to completely perceive their wants and actively resolve ache factors.
- Respond rapidly to buyer-submitted questions and requests
- Maintain portfolio and monitoring analytics, studies and KPIs
- Solicit references, referrals, and testimonials from prospects
- Collaborate with product, advertising and marketing, and gross sales groups to speak buyer must design ultimate providing/options
- Manage the client renewal course of and determine upsell alternatives Qualifications
You love multi-tasking. You love understanding that every day is completely different and also you by no means know precisely what’s going to occur. You are excited to search out out what the subsequent huge factor is within the gross sales scene. You love being in quick-paced environments the place you’re continually studying. And you’re keen on serving to individuals.
Previous expertise in buyer success is a giant bonus (even higher if in a SaaS startup)
A confirmed observe document of efficiently constructing rapport and relationships with all ranges
Excellent author and communicator
Internet savvy with a powerful curiosity in startups
At least a yr of expertise in gross sales or buyer success in a software program firm
Strong information of on-line software program (SaaS) services, broadly outlined
Account administration, venture administration and drawback-fixing expertise
Passion for constructing relationships with individuals
High degree of group and an amazing consideration to element
Strong presentation expertise by way of telephone, on-line and in individual
Ability to study new ideas rapidly
Data pushed with appreciation of group and course of
Experience with Inside gross sales + account administration is a plus!
This is a distant place which requires about 2 to four hours a day. You are anticipated to work by taking full possession.
Mandatory info to be despatched throughout software
Expected Hourly charge (Take under consideration it is a lengthy-time period place)
Number of hours obtainable per week
Timezone and schedule of availability (instance 10 am est to 2 pm est)
How quickly are you able to get began
List of software program with which you could have expertise working with
Any further expertise which we should always find out about