Content Manager

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Job Description

The Reputation Lab, a hospitality consulting company which companions with accommodations to raise their on-line repute on web sites like TripAdvisor, Google+ and Expedia.  Our providers are each proactive, in that we develop and deploy methods geared toward elevating the web repute for our shopper, and reactive in that we craft distinctive, on-brand, well timed and fascinating Management Responses to on-line critiques obtained by our shopper accommodations and eating places.   Management Responses are a advertising channel for accommodations so it’s crucial that the web voice mirror that in advertising efforts and the staff assigned to this crucial process mirror the model requirements.

As The Reputation Lab continues to develop and tackle new purchasers, we’re at present in search of Part-time, Contract-Based Content Managers to affix our staff.


Content Manager Responsibilities:   Our Content Managers can be assigned a portfolio of accommodations (the quantity to be decided based mostly on the typical variety of every day hours agreed to by each events) which can be managed each day.  The Content Manager will assessment the inbound on-line critiques, create recommended responses to those critiques, undergo the lodge for approval after which publish to the suitable web site as soon as authorized.


Content General Responsibilities:

  • Visits numerous web sites to extract probably the most present critiques awaiting response
  • Create on-brand Management Responses for critiques, highlighting the constructive and what makes the lodge distinctive
  • Show empathy and appropriately deal with destructive critiques
  • Consult with lodge purchasers on distinctive critiques which may want further analysis or enter
  • Submit copies of critiques with recommended responses to accomplice accommodations for approval
  • Recognize alternatives for disputing critiques and deal with the assessment dispute course of
  • Promptly publish all authorized Management Responses
  • Conduct weekly audits to make sure all late-posted critiques are responded to





Content Manager General Skills and Qualifications:   Ideal candidates can have expertise inside the hospitality business, ideally within the lodge neighborhood.  In addition, sturdy web expertise to incorporate the flexibility to navigate web sites and make the most of Microsoft Outlook are additionally key.  Lastly, and most significantly, Content Managers should be capable of write properly, have a robust vocabulary, and perceive the right way to present empathy inside a Management Response.


Preferred Schedule:  Our desire could be Part-Time contract-based Content Managers who can work between two to 4 hours per day.  Our weeks are usually most demanding on Mondays with quantity settling down by Wednesday.  This position could be a Monday- Friday position, with the expectation that days or perhaps weeks off will be coordinated and scheduled 4 to 6 weeks prematurely at any time when doable.   Candidate can have the supply for some journey with a view to go to the shopper accommodations and perceive these properties from the angle of a visitor.


Career Development:  While our present roles are part-time and could be structured as an Independent Contractor, there can be a chance for development to incorporate extra full-time careers in Content and Account Management, and Sales.  Additionally, our firm hosts coaching workshops for our shopper accommodations and we proceed to seek for Contract-Based Facilitators who would work on an ad-hoc foundation.


Compensation:   The compensation package deal for our Content Manager will common between $22 and $30 per hour, based mostly upon expertise (the equal of $60,000 per 12 months for a full-time place).  Our places of work are closed on weekends and all Federal Holidays.

Please observe that this can be a digital position.


Interested Candidates:  Interested candidates ought to ship an e-mail of curiosity to [email protected].  Our choice course of will embrace as much as two interviews (in-person, telephone or skype), in addition to one or two timed writing surveys (no multiple hour every).

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About The Reputation Lab